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Blacksburg Eye Associates ReOpening & Offering Appointments!
Office staff & patients are no longer required to wear masks. However, the new policy is You Ask, We Mask. If any patient requests our team to wear a mask, we’ll gladly do so.
During the COVID-19 pandemic, the safety and well-being of our patients, staff and doctors is our first priority. Our team will continue to go above and beyond the expectations for optometry practices so that everyone who enters our practice will feel safe. We are sure that you are well aware of the concerns about COVID-19, and we would like you to know the steps we are taking. These measures include, but are not limited to:
Mask/Face Covering is Required!
Masks with valves and neck gaiters are not considered adequate and not allowed. We’ll be happy to provide you an approved mask if you don’t have another.
ALLOWED
A well-secured cloth or mask that fits snugly against the face and covers an individual’s nose and mouth. It must be made of a material that prevents the discharge and release of respiratory droplets from a person’s nose or mouth.
NOT ALLOWED
- Face coverings with exhaust valves.
- Face coverings made with materials such as mesh or lace fabrics.
- Face coverings that do not cover the nose and mouth.
- Face shields without the addition of a face covering.
- Face coverings made of one single-layer of a thin cloth referred to as “neck gaiters.”
What to Expect & How to Prepare for your Upcoming Visit: COVID-19 Update 7/9/2021
*IMPORTANT* Please Read
As our area continues to move towards reopening fully from the COVID-19 pandemic, we will continue to monitor advice and make decisions that we deem safest for our staff, patients, and community.
We have changed some protocols to help keep you safe. Here are some things you can expect at your visit:
1. Office staff & patients are no longer required to wear masks. However, the new policy is You Ask, We Mask. If any patient requests our team to wear a mask, we'll gladly do so.
2. To minimize the risks that you are exposed to in our office, we have closed our waiting room and need you to check in from your car. When you arrive, please call (540) 401-6614 and a staff member will help you begin your appointment.
3. A staff member will take your temperature and review common screening questions before you enter. If you are feeling unwell, have a fever of 100.0 or higher, or answer “yes” to any question, we may ask you to reschedule your visit for a later time.
- Do you have a new or unusual cough?
- Have you had a fever in the past 4 days?
- Are you experiencing shortness of breath or difficulty breathing?
- Are you experiencing any other flu-like symptoms, such as stomach upset, headache, or fatigue?
- Have you experienced a recent loss of taste or smell?
- Have you or anyone in your household come in contact with any confirmed COVID-19 positive patients in the last 21 days?**
**Depending on the setting in which you were exposed to a person with COVID-19 we may ask you to reschedule. If the answer to any of the above is YES, please call in advance so we can help you make the appropriate appointment.
Blacksburg Eye Associates COVID-19 Protocol
Frequently Asked Questions
- Can I bring someone with me to my appointment?
Yes! We are now welcoming one guest per patient during your visit to our office. We will generally need to limit it to one guest; please reach out if you may have special circumstances.
- I’m having trouble with my online forms, can you help?
No problem! Just give us a call and we will happily assist you!
- Can I shop for glasses?
Yes! Our optical is fully open, by appointment. We want to limit the amount of people in the building and ensure everyone has both a pleasant and safe visit. If you are here for an eye exam you can visit with one of our excellent optical team members that day after your exam, no extra appointment needed! If you would like to shop on a different day, it can be scheduled very easily, and we have openings virtually every day.
- Can I try on glasses?
Yes! How can you pick out glasses if you can’t see how they frame your lovely face or ugly mug?! We have a strict cleaning and disinfection program so you can shop with confidence.
- Is it safe to have my eye exam?
We have several protocols in place to ensure your safety and we are making every effort to ensure you and other patients are as safe as possible, such as H13 True HEPA air filters in every exam room, strict cleaning and disinfection protocols, and face masks.
- Do you offer Telehealth?
Yes! We have options for video Telehealth. These are great for red-eye consultations, allergies, dry eye checks, and even some contact lens checks.
- What’s the capital of Alaska?
Juneau. Just kidding, no one has asked that. Yet.